aee365 Privacy Policy

1. Who We Are and How to Contact Us

aee365 operates the online casino and sports betting platform accessible at aee365.bet, serving players based in Bangladesh. aee365 acts as the data controller in respect of all personal data collected through the platform.

For all privacy-related enquiries, requests, and complaints, please contact the aee365 Data Team at: [email protected]. Our support team operates during Bangladesh Standard Time (BST, UTC+6) business hours. We aim to respond to all privacy-related correspondence within 14 business days of receipt.

2. Personal Data We Collect

2.1 Registration Data: When you create an aee365 account, we collect your full legal name, date of birth, gender, residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere in Bangladesh), email address (if provided), and mobile phone number.

2.2 Identity Verification (KYC) Data: To comply with our Know Your Customer obligations, we collect copies of government-issued identity documents such as the National Identity Card (NID), valid Passport, or Birth Certificate accompanied by photo identification. We may also collect proof of address documents and, where required, source of funds information.

2.3 Financial Data: We collect records of all deposit and withdrawal transactions, including the payment method used (bKash, Nagad, Rocket, Upay, bank transfer), transaction amounts in BDT, transaction timestamps, and mobile wallet numbers or bank account details used for payment. We do not store full payment card numbers on our servers.

2.4 Gameplay and Betting Data: We record your betting history, game session data (including game type, stakes, results, and session duration), bonus claims and wagering activity, and responsible gaming tool settings (deposit limits, self-exclusion status).

2.5 Technical and Device Data: We automatically collect IP address, browser type and version, operating system, device type (mobile/tablet/desktop), referring URL, pages visited within the platform, time and duration of visits, and session identifiers. This data is collected via server logs, cookies, and similar technologies.

2.6 Communications Data: We retain records of your communications with the aee365 support team, including live chat transcripts, emails, and any dispute or complaint submissions.

2.7 Marketing Preferences: Where you have opted in to receive promotional communications from aee365, we record your consent and the specific channel(s) you have agreed to (SMS, email, or platform notifications).

3. How We Use Your Personal Data

aee365 processes your personal data only for specific, lawful purposes. The table below summarises the primary purposes for which we use your data and the legal basis for each:

4. Sharing Your Personal Data

4.1 aee365 does not sell, rent, or trade your personal data to any third party for marketing, advertising, or commercial profiling purposes. Your data is shared only to the extent necessary to deliver the aee365 platform and meet our legal obligations.

4.2 Payment Service Providers: We share transaction data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment processors as necessary to complete deposit and withdrawal requests. These providers process data solely for payment facilitation and are bound by their own privacy obligations.

4.3 Identity Verification Partners: We share KYC document data with accredited identity verification service providers for the purpose of authenticating player identities. These providers are contractually required to process data only for the KYC purpose and to delete it once verification is complete.

4.4 Fraud and Security Partners: We may share technical data (IP address, device fingerprint, behavioural signals) with fraud detection and cybersecurity service providers to protect the integrity of the platform and prevent financial crime.

4.5 Cloud Infrastructure Providers: aee365 uses reputable cloud hosting providers to store and process platform data. All data centres are located in jurisdictions with recognised data protection standards, and contractual data processing agreements are in place.

4.6 Legal and Regulatory Authorities: aee365 will disclose personal data to law enforcement agencies, courts, or regulatory bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of aee365 or other users of the platform.

4.7 Business Transfers: In the event of a merger, acquisition, or sale of all or part of aee365's business, player personal data may form part of the transferred assets. You will be notified via the platform or by SMS if your data is to be transferred to a new controller as a result of such a transaction.

5. Cookies and Tracking Technologies

5.1 aee365 uses cookies and similar tracking technologies (web beacons, pixel tags, local storage) to operate the platform, maintain session integrity, and gather usage analytics. The following types of cookies are used:

• Strictly Necessary Cookies: Required for core platform functions including login session management, security token validation, and navigation. These cannot be disabled without affecting platform functionality.
• Functional Cookies: Used to remember your preferences such as language, display settings, and responsible gaming tool configurations.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate the platform, which pages are most visited, and where errors occur. This data helps us improve the platform experience. No personally identifiable information is included in analytics reports.
• Marketing Cookies: Only placed with your explicit consent. Used to deliver personalised promotional content within the aee365 platform. No third-party advertising network cookies are used.

5.2 You may control and manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the aee365 platform. For mobile users accessing aee365 via a mobile browser on Android or iOS, you may manage cookies through your browser's privacy settings menu.

5.3 aee365 does not use cross-site tracking cookies or share cookie data with social media platforms.

6. Data Retention

6.1 aee365 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any legal retention obligations that require us to keep data for a longer period.

6.2 The following general retention periods apply:

• Account and KYC Data: Retained for the lifetime of your account and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction Records: Deposit and withdrawal records are retained for a minimum of five (5) years following the date of the transaction.
• Gameplay Data: Betting history and game session records are retained for a minimum of three (3) years following account closure.
• Support Communications: Records of customer support interactions are retained for two (2) years from the date of the most recent communication in a support thread.
• Marketing Consent Records: Retained until consent is withdrawn and for one (1) year thereafter as evidence of the consent having been given.
• Technical Logs: Server and access logs are retained for a maximum of twelve (12) months and then purged, unless retained as part of a fraud or security investigation.

6.3 When personal data is no longer required for its original purpose and no legal retention obligation applies, aee365 will securely delete or anonymise the data.

7. Your Data Protection Rights

7.1 As a player on the aee365 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]:

7.2 aee365 will not charge a fee for processing data rights requests unless the request is manifestly unfounded or excessive. We will respond to all verified requests within 30 days, or notify you if an extension is required.

8. Security Measures

8.1 aee365 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure:

• SSL Encryption: All data transmitted between your device and the aee365 platform is encrypted using 256-bit SSL/TLS protocols. Look for the padlock icon in your browser's address bar when using aee365.bet.
• Access Controls: Access to personal data within aee365's internal systems is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data undergo data protection training.
• Encrypted Storage: Sensitive data including identity documents and financial records is stored in encrypted form on access-controlled servers.
• Two-Factor Authentication (2FA): aee365 offers optional two-factor authentication for player accounts to provide an additional layer of login security.
• Intrusion Detection: aee365 operates continuous monitoring systems to detect and respond to unauthorised access attempts, suspicious login patterns, and anomalous account activity.
• Regular Security Reviews: aee365 conducts periodic internal security reviews and vulnerability assessments of its platform infrastructure.

8.2 While aee365 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for keeping your aee365 account credentials (username and password) confidential and for notifying us immediately at [email protected] if you suspect your account has been compromised.

9. Children and Minors

9.1 The aee365 platform is strictly for adults aged 21 and above. aee365 does not knowingly collect or process personal data from any person under the age of 21. Age verification is a mandatory step in the account registration and KYC process.

9.2 If aee365 discovers that personal data has been collected from a person under the age of 21, the relevant account will be immediately suspended, the data will be deleted as soon as practicable (subject to any legal retention obligations), and no winnings or bonuses associated with the account will be paid out.

9.3 Parents and guardians who believe that a minor may have created an aee365 account using false age information are encouraged to contact [email protected] immediately so that the account can be investigated and closed.

10. Changes to This Privacy Policy

10.1 aee365 reserves the right to update or amend this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. For material changes that significantly affect how we use your personal data, we will provide advance notice via the platform dashboard or by SMS to your registered mobile number in Bangladesh.

10.2 Your continued use of the aee365 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you should cease using the platform and request account closure by contacting [email protected].

10.3 We encourage you to review this Privacy Policy periodically to stay informed about how aee365 collects, uses, and protects your personal data.

11. Links to Other Policies

This Privacy Policy should be read alongside the aee365 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated into the overall agreement between you and aee365. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a privacy matter, this Privacy Policy shall take precedence.