Responsible Gaming at aee365
Gambling is entertainment â and we want to keep it that way. aee365 provides every Bangladesh player with the tools, guidance, and support needed to stay in control at all times.
Adults Only â Age 21 and Above
The aee365 platform is strictly for players aged 21 and above. Age verification is mandatory during account registration and KYC. Anyone found to be under 21 will have their account permanently closed.
Our Commitment to Safe Play
At aee365, responsible gaming is not a legal checkbox â it is a core value woven into how we build and operate our platform for Bangladeshi players. We genuinely believe that a player who feels in control, plays within their means, and understands the nature of gambling as entertainment will have a far better experience on aee365 than one who does not.
That is why aee365 provides a full suite of responsible gaming tools â from daily deposit limits and session time reminders to cooling-off periods and permanent self-exclusion. Every player can access these tools directly through their account settings or by contacting our support team. There are no waiting periods, no penalties, and no judgment. Your wellbeing comes first.
Responsible Gaming Tools
Deposit Limits
Set a daily, weekly, or monthly cap on how much you deposit into your aee365 account. Once your chosen limit is reached, no further deposits will be accepted until the period resets. You can lower your limit at any time â increases take 7 days to apply, giving you time to reconsider. This tool works seamlessly with bKash, Nagad, Rocket, and all other supported Bangladesh payment methods.
Session Time Limits
Choose how long each gaming session can last. Once your session limit is reached, aee365 will display a notification and, if you wish, automatically log you out. This feature is especially useful during long cricket betting sessions or extended slot play, helping you stay aware of time spent on the platform.
Cooling-Off Period
If you feel you need a short break from gambling, you can activate a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, your aee365 account remains open but you will be unable to deposit or place any bets. Your existing balance is safe and fully accessible once the period ends.
Self-Exclusion
Self-exclusion is a stronger, longer-term option for players who feel they need a more serious break. You can self-exclude from aee365 for 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is fully suspended â you will not be able to log in, deposit, or receive any marketing communications from aee365. Permanent self-exclusion cannot be reversed. To activate self-exclusion, contact [email protected] from your registered email address.
Reality Checks
Reality check notifications pop up at regular intervals of your choosing (every 30, 60, or 90 minutes) to remind you how long you have been playing and how much you have wagered or won during the current session. These gentle reminders help you make informed, conscious decisions about whether to continue playing or step away.
Loss Limits
In addition to deposit limits, aee365 offers loss limit controls that cap the total amount you can lose within a given time period. If your net losses reach the limit you have set, further betting is paused for the remainder of that period. This ensures a run of bad luck during cricket season or a slot session never goes further than you intended.
How to Set Up Your Controls
All responsible gaming tools on aee365 are available directly in your account settings. Follow these steps to configure the tools that are right for you:
-
1
Log in to Your aee365 Account
Access the aee365 platform and navigate to your account dashboard. All responsible gaming settings are found under the "Account" or "Responsible Gaming" section of your profile.
-
2
Choose Your Limits
Select the tool you want to configure â deposit limit, loss limit, session time limit, or reality check frequency. Enter your preferred values and confirm. Changes take effect immediately for reductions; increases are delayed by 7 days.
-
3
Activate a Cooling-Off or Self-Exclusion (If Needed)
For cooling-off periods, select your preferred duration in account settings and confirm. For self-exclusion, send a request to [email protected] with your username and chosen exclusion period. Our team will action your request within 24 hours.
-
4
Contact Support Any Time
If you have trouble accessing the tools in your account settings, or if you need immediate assistance, contact the aee365 support team at [email protected]. Our team is available during Bangladesh Standard Time (BST, UTC+6) business hours and will help you configure any responsible gaming measure without delay.
Tools at a Glance
Deposit Limits
Daily, weekly, or monthly deposit caps in BDT
Loss Limits
Cap total losses per day, week, or month
Session Limits
Auto-logout after your chosen play duration
Reality Checks
Timed pop-up reminders every 30â90 minutes
Cooling-Off
Short break of 24 hours up to 30 days
Self-Exclusion
6 months to permanent account suspension
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. aee365 encourages all players to regularly reflect on their gaming habits. The following are common warning signs that gambling may be becoming a problem:
Feeling anxious, stressed, or irritable when not gambling
Gambling with money meant for rent, food, or bills
Chasing losses â betting more to recover what you have lost
Hiding or lying about gambling activity to family or friends
Spending more time gambling than you originally planned
Feeling guilty, ashamed, or regretful after gambling sessions
"If any of these signs sound familiar, you are not alone â and there is no shame in reaching out. aee365's support team is here to help you access the tools and information you need to regain control."
Recognising a problem early makes it much easier to address. aee365 monitors account activity for patterns that may indicate problem gambling behaviour, such as sudden large increases in deposit amounts, prolonged unbroken gaming sessions, or a shift to increasingly high-stakes games. Where our systems flag a concern, our responsible gaming team may proactively reach out to the player to offer support and tool guidance.
Protecting Minors
aee365 has a zero-tolerance policy towards underage gambling. The minimum age to register and play on the aee365 platform is 21 years old. This age restriction applies to all players in Bangladesh without exception, and is enforced through mandatory identity verification (KYC) during the registration process.
If you are a parent or guardian and you are concerned that a minor in your household may be accessing gambling websites, we recommend the following steps:
-
âĸ
Use Parental Control Software
Install parental control or content filtering software on shared devices. Many Android and iOS devices include built-in family safety settings that can block access to gambling websites.
-
âĸ
Do Not Share Account Credentials
Never share your aee365 username, password, or mobile OTP with any other person, including family members. Each player must have their own verified account.
-
âĸ
Report Suspected Underage Access
If you suspect that a person under 21 has registered an account on aee365 using false information, contact us immediately at [email protected]. The account will be investigated and suspended pending verification.
Get Help & Support
aee365 is committed to providing direct, accessible support to any player who believes gambling may be negatively affecting their life. There is no judgment, no delay, and no barrier to accessing help. You can reach our responsible gaming team through the following channel:
aee365 Responsible Gaming Support
Our support team is available during Bangladesh Standard Time (BST, UTC+6) business hours. Send us an email and we will respond within 24 hours with practical guidance and immediate tool activation if required.
[email protected]When contacting support about a responsible gaming concern, please include your registered username and a brief description of the assistance you need. Our team can immediately activate deposit limits, cooling-off periods, or self-exclusion on your behalf â you do not need to do it yourself if you are finding it difficult. We will also follow up after a cooling-off period ends to check that you are feeling ready and comfortable before the account is reactivated.
Play Smart. Stay in Control.
Explore the aee365 platform with confidence â your safety tools are always ready whenever you need them.